EMT Practice Test

1. Question Content...

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Question1: When users log In to Salesforce via the user interface, which two settings does the system check for authentication?
Choose 2 answers

Question2: The administrator at Cloud Kicks has created an approval process for time off requests.
Which two automated actions are available to be added as part of approval process?
Choose 2 answers

Question3: Northern Trail Outfitters has a web form for cases.
If the case assignment rules inactive, who will be assigned ownership when the case is created?

Question4: Which tool should an administrator use to review recent configuration changes made in their org?

Question5: Ursa Major Solar is setting up case assignment rules.
What are two places where the cases can be assigned? Choose 2 answers

Question6: Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.

Question7: Northern Trail Outfitters has two sales groups. Each group has its own unique sales process. Management wants to ensure that the sales groups see their relevant sales process when working on opportunities.
How should an administrator meet this requirement?

Question8: Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?

Question9: The Universal Containers Administrator is editing the page layout for a new custom object when a text area field is inadvertently deleted from the page layout. What are three methods for restoring the field to the page layout?
Choose 3 answers

Question10: What should an administrator consider when setting up Case Feed?

Question11: Ursa Major Solar offers amazing experiences for all of its employees. The employee engagement committee wants to post updates while restricting other employees from posting.
What should the administrator create to meet this request?

Question12: An administrator at Universal Containers is reviewing current security settings in the company's Salesforce org.
What should the administrator do to prevent unauthorized access to Salesforce?

Question13: Users at Cloud Kicks are reporting different options when updating a custom plcklist on the Opportunity object based on the kind of opportunity.
Where should an administrator update the option in the picklist?

Question14: Ursa Major Solar is bringing a new type of solar panel to market. An administrator needs to create a sales process for this new product. Os) What are three considerations for the administrator in this scenario?
Choose 3 answers

Question15: The VP of sales at Cloud Kicks is receiving an error message that prevents them from saving an opportunity. The administrator attempted the same edit without receiving an error.
How can the administrator validate the error the user is receiving?

Question16: Universal Containers wants to ensure that Its org Is secure and has asked an Administrator to configure password requirements for its users. Which three actions are Administrators able to configure?
Choose 3 answers

Question17: A user with administrator privileges accidentally deleted a custom field in an org one day ago. What should the administrator consider to restore the field?

Question18: Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use to help the support team?
Choose 2 answers

Question19: Universal Containers wants to set up a customer service community where existing and potential customers can view public discussions, collaborate with other members, and search for solutions posted by other members without logging into the community.
How should an administrator allow access to the community?

Question20: When a Cloud Kicks opportunity closes, the company would like to automatically create a renewal opportunity.
Which two automation tools should an administrator use to accomplish this request? acne Choose 2 answers

Question21: Anytime an Opportunity is moved to Closed Won, Sales reps at Universal Containers (UC) are supposed to create a record on a child object of Opportunities called Survey Request.
This action, however, does not always occur. Sales reps do not always populate all fields correctly.
Which two tools should be used to remove permissions from Sales to create these records and automate record creation? Choose 2 answers

Question22: Salts reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.
What should an administrator suggest to meet this request?

Question23: What must an administrator do when creating a record type?

Question24: The administrator at Ursa Major Solar has created a new record type for customer warranty Cases.
Which two assignments should the administrator use to display the new record type to users?
Choose 2 answers

Question25: A new custom object called Parts has been created for Ursa Major Solar.
Where should an administrator adjust how the object appears when it is found in the global search?

Question26: Universal Containers has a new data requirement that all Account records must have a value in the type field. The administrator has been asked to provide automation to ensure that this data requirement is met.
What should an administrator consider when designing an automation solution?

Question27: The administrator creates a validation rule that will require a custom text field called "Details" be updated based on the value of another picklist field called "Status." Which two actions should the administrator take before activating the validation rule? Choose 2 answers

Question28: A time -dependent action Is placed In the workflow queue when the record Is created. Which two scenarios will cause the action to be removed from the queue?
Choose 2 answers

Question29: Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?

Question30: Ursa Major Solar has an existing process for their solar panel Opportunities that include the following stages:
* Prospecting
* Value Proposition
* Negotiation/Review
* Closed Won
* Closed Lost
The want to implement a new process for their battery Opportunities using the following stages:
* Qualification
* Value Prospection
* Negotiation/Review
* Closed Won
* Closed Lost
What should the administrator configure to implement these changes?

Question31: Ursa Major Solar users want to utilize Salesforce Knowledge.
Which statement accurately describes Knowledge? Calculator

Question32: Cloud Kicks wants its reports to show a Fiscal Year that starts on February 1 and has 12 months.
How should the administrator address this requirement?

Question33: Ursa Major Solar is using products and price books.
Which two items should an administrator take into considerations about these features?
Choose 2 answers

Question34: A user at Cloud Kicks Is having Issues logging in to Salesforce. The user asks the administrator to reset their password.
Which two options should the administrator consider when resetting the user's password?
Choose 2 answers

Question35: An administrator wants to create a form in Salesforce for users to fill out when they lose a client.
Which automation tool supports creating a wizard to accomplish this goal?

Question36: An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variables for use later in the flow.
What flow element should the administrator add?

Question37: Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers

Question38: Which set of small and large data backup methods are available in native Salesforce

Question39: An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.
What are two considerations for this configuration? Choose 2 answers

Question40: An administrator at Cloud Kicks wants to deactivate a user who has left the company.
What are two reasons that would prevent a user from being deactivated?
Choose 2 answers

Question41: The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an opportunity is closed won.
What automation tool best accomplishes this?

Question42: An administrator at Cloud Kicks has a flow In production that is supposed to emit new words. However, no new records are being created.
What could the issue be?

Question43: The administrator at Universal Container was tasked with creating a user creating a user record for a new hire. Upon saving the ....display and the record was not saved.
Which two considerations should the administrator take into account when creating a user record?
Choose 2 answers

Question44: An administrator at Ursa Major Solar (UHS) has created a new Lightning record page for the sales team to display a report chart embedded on the account page. No record types exist for an account at this time.
Which action should the administrator perform to make this page the default view of the UMS app for the sales team without impacting the support team?

Question45: Cloud Kicks wants to allow customers to create their own cases while visiting Its public homepage.
What should the administrator recommend?

Question46: Management at Cloud Kicks is requesting all records from a custom object that are more than 12 months old and have a status of new be deleted.
What should the administrator use to honor this request?

Question47: When a sales rep dicks a button on an opportunity, a simple discount calculator screen should be launched.
Which automation tool should an administrator use to build this discount calculator screen?

Question48: Ursa Major Solar uses Opportunity to track sales of solar energy products. Thecompany has two separate sales teams that focus on different energy markets. The services team also wants to use Opportunity to track installation, All three teams will need to use different fields and stages.
How should the administrator configure this requirement?

Question49: Users have noticed that when they click on a report In a dashboard to view the report details, the values In the report are different from the values displayed on the dashboard.
What are the two reasons this .Is likely to occur?
Choose 2 answers

Question50: The VP of Sales at Cloud Kicks would like a graphic on the company performance dashboard to display the total current pipeline against the goal for the year, Which type of component should be used to display the requested information?

Question51: Which object must be related in order to create an Opportunity record?

Question52: An administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won, and another task after 60 days to check in with the customer.
Which two automation tools should the administrator use?
Choose 2 answers

Question53: Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?

Question54: The client services and customer support teams share the same profile but have different permission sets. The custom object Retention related list needs to be restricted to the client services team on the Lightning record page layout.
What should the administrator use to fulfill this request?

Question55: Universal Containers successfully deployed a partner community last quarter and is experiencing performance issues.
Which two strategies should a system administrator use to improve community performance?
Choose 2 answers

Question56: Which two statements apply when custom fiscal year is enabled? Choose 2 answers

Question57: The business development team at Cloud Kicks thinks the Account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process.
Which automation tool should an administrator use?

Question58: Universal Containers has two sales teams, sales team A and sales team B.
Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role.
How should the administrator share records owned by sales team A with sales team B?

Question59: Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.
What should an administrator do to meet this requirement?

Question60: An administrator needs to store the ID of a recordtype for later use in a flow.
Which kind of variable should the administrator use?

Question61: A System Administrator attempts to deactivate a user but receives the error message "You CANNOT deactivate this user" What is the reason the Administrator is unable to to deactivate the user?

Question62: The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-lead form on their website.
They want to send different messages based on the Lead Industry field value.
What should an administrator configure to meet this requirement?

Question63: A new approval process is being adapted by Ursa Major Solar. After an opportunity has been approved, the contract is sent to the customer for signature as the final step in that process.
Hon can the administrator implement this functionality?

Question64: Ursa Major Solar wants to assign feature licenses to user records in Salesforce.
Which two feature licenses can be assigned to a user record in Salesforce?
Choose 2 answers

Question65: A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.
Which tool should an administrator use to accomplish this?

Question66: At Ursa Major Solar, Salesforce users have a session timeout of 12 hours, but management wants the session timeout to be increased to 24 Os) hours, Additionally, management wants inactive users to be logged out atthat time. ?
What should the administrator do to fulfill this request?

Question67: Ursa Major Solar needs its sales users to be able to do the following:
* View their open Opportunities grouped by Stage
* View their open Opportunities grouped by source report on a dashboard component.
which report format needs to be used to accomplish this goal?

Question68: The administrator at Cloud Kicks has a custom plckilst field on Lead, which Is missing on the Contact when leads are converted.
Which two Items should the administrator do to make sure these values are populated?
Choose 2 answers

Question69: Cloud Kicks wants users to only be able to choose Opportunity stage closed won If the Lead source has been selected.
How should the administrator accomplish this goal?

Question70: A senior realtor at Ursa Major Solar has received a long list of new residential homes to sell to for the spring. Management needs the spreadsheet of the new residential homes and a separate spreadsheet of pricebooks loaded into Salesforce.
Which Salesforce data tool will meet this request?

Question71: Ursa Major Solar wants to upload 10,000 Campaigns to Salesforce.
Which tool should the administrator utilize to accomplish this task?

Question72: Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.
Which automation solution should an administrator use to meet this request?

Question73: Ursa Major Solar's administrator created a new account record type, but when marketing users are creating new account records, they are enabled to choose the new record type.
What are two potential causes of this issue?
Choose 2 answers

Question74: An administrator for Ursa Major Solar wants to allow internal users to view a dashboard as a Sales Manager within a given sales region.
How can these be configured?

Question75: what does campaign Influence allow a user to do?

Question76: After a recent restructure of its Sales Department. Ursa Major Solar is having issues with records being omitted in the new Opportunity Report.
Which three questions should the administrator ask to research this issue?
Choose 3 answers

Question77: Under which three conditions should a validation rule be used to prevent invalid data?
Choose 3 answers

Question78: Northern Trail Outfitters is partnering with a new business and needs to import 100,000 new records nightly into its Salesforce organization.
Which tool should the administrator use to accomplish this task?

Question79: The support group at Universal Containers wants agents to capture different Information for product support and Inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. Which three features should an administrator use to meet these requirements?
Choose 3 answers Calculator

Question80: Northern Trail Outfitters converts support requests submitted through its website with web-to-case. The support team wants an email automatically sent to the customer containing the password reset instructions when the case subject contains the words 'forgot" and 'password".
What should the administrator configure to meet this requirement?

Question81: The VP of sales at universal containers requested that "Verbal Agreement" be added as a new opportunity stage. The Administrator added this new picklist value to the stage field but found that the new value was not available to users. What should the administrator do?

Question82: The administrator at Universal Containers is unable to see the user license option when creating new users today, despite creating new users with this license type earlier in the week.
What should the administrator consider first in order to diagnose the problem?

Question83: At Universal Containers, there is a custom field on the Lead named Product_Category_c. Management would like this information to be part of the opportunity upon lead conversion.
What action should the administrator take to satisfy the request?

Question84: Universal Containers has a new sales rep who will be responsible for the government vertical. All existing government accounts should be moved to the new rep using mass transfer for accounts.
Which two records will also transferred from the current account owner to the new rep in this scenario?
Choose 2 answers

Question85: Sales Rep A and Sales Rep B view an Account report for All Accounts without any filters. The company uses a private sharing model. Each rep sees a different number of results.
What is the explanation for the discrepancy in the reports?

Question86: Users in separate departments are able to see and edit different fields on Opportunities. The Sales team can edit all fields on the Opportunity while the Support team has read-only access to these fields.
Where is field -level Security controlled for users on these teams?

Question87: Cloud Kicks has a customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers

Question88: Sales executives at Ursa Major Solar (USM) frequently schedule virtual and remote meetings with key customer stakeholders.
USM wants to track activities for this meeting category to clearly display customer meetings in the account, contact, or opportunity page layouts, as well as adding this data to reports.
What should the administrator do to meet this goal?

Question89: The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response Include the top five troubleshooting tips that could help solve the customer's issue.
What should the administrator suggest to meet these requirements?

Question90: Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?

Question91: North Trail Outfitters wants a backup administrator set up for their org. once the administrator is set up, they report that they are unable to perform any of the administrator duties What are two possible reasons for the access issues?
Choose 2 answers

Question92: Universal Containers frequently uses Case escalations and wants the ability to track any Cases that has been escalated. The administrator has found that when any escalated Cases are closed, the escalated check automatically unchecks.
What two actions should the administrator configure to meet this requirement?

Question93: universal containers (UC) has a Web -to -Case form on its Lightning Customer Community.
UC wants to separate Cases into the following product categories: Corrugated Paper, Plastic, Fiberboard, and Metal. UC has added a picklist field to store this data.
How can the Case be automatically placed in the correct queue upon submission?

Question94: An Administrator at Ursa Major Solar is converting a lead and needs to capture custom lead data on the converted contact, what should the administrator do to accomplish this goal?

Question95: Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?

Question96: Ursa Major Solar wants to upload data to Salesforce and heard about the Data Import Wizard. They want to upload the following data: Os)
* 60,000 Accounts ?
* 20,000 Contacts Calculator
* 10,000 Opportunities . .
* 5,000 Conference custom object records
What two considerations should be kept in mind when using the Data Import Wizard?
Choose 2 answers

Question97: Ursa Major Solar has Its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time. "The reps on eastern Time need business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this Issue0

Question98: Northern Trail Oufitters has a new flow that automatically sets field values when a new account is created. The flow is launched by a process, but the flow is not working properly.

Question99: Ursa Major Solar needs a case to be automatically created.
Which three features can an administrator use to accomplish this goal? Choose 3 answers

Question100: An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.
What should the administrator configure to meet this requirement?

Question101: A new sales rep at Ursa Major Solar has a qualified lead that is ready for conversion.
When using the Lead conversion process, which two records can be created?
Choose 2 answers

Question102: Cloud Kicks has asked the administrator to test a new screen flow that creates contacts.
What are two key components of testing the flow?
Choose 2 answers

Question103: UniversalContainers wants to increase the security of their org by requiring stricter user passwords.
Which two of the following should an administrator configure?
Choose 2 answers